PGM 3.0 Level 3 Facility Management Practice Exam 2025 – Your Comprehensive All-in-One Guide to Success!

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What approach should be taken when managing an unenthusiastic but experienced employee?

Convincing

The approach of convincing can be effective when managing an unenthusiastic yet experienced employee because it focuses on understanding their perspective and motivating them to re-engage with their work. This can involve communicating the importance of their contributions and appealing to their knowledge and experience to inspire them. By using persuasion and discussion, a manager can address the underlying reasons for the employee's lack of enthusiasm and help them see the value of their role, thereby fostering a more positive attitude.

This strategy is particularly relevant when dealing with seasoned employees who may feel disillusioned or disengaged. They have the skills and experience that can significantly benefit the organization, so it’s essential to reignite their passion and commitment.

Other options such as supporting, involving, or directing might also be relevant in different contexts but may not directly address the motivational aspect needed for an experienced employee who lacks enthusiasm. Supporting could foster a better working environment, involving might encourage engagement but requires the employee to already have some interest, and directing may come off as too authoritarian for someone who already possesses the necessary skills and knowledge.

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Supporting

Involving

Directing

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